MarketSafe Online

MarketSafe Frequently Asked Questions

Ordering info:

Course info:

Final Exam info:

Ordering info:

  • How much does a seat cost?
    Seats cost $55.00 for regular participants.

  • What if I wish to become a MarketSafe Instructor?
    If you are interested in becoming a MarketSafe Instructor in the future, you must select an Exam Supervisor, who will be present when you write the exam. To cover the cost of the exam supervision, this course option costs $85.00 for a seat.

  • How do I purchase (register for) a course seat?
    On the registration page, select the number of seats you require (one seat per user).

  • Does my course (seat) expire?
    Yes, you have one year to use this course (seat) before it expires.

  • How can I pay for my seat(s)?
    Visa, Master Card or American Express is the preferred method of payment. This will ensure your seat is saved.

  • What if I have a Hotmail, Gmail or Yahoo account?
    These large web-based email providers have spam filters enabled, which may redirect emails from Open School BC (with important access information) into the junk folder. Please ensure you check your junk mail folder if you have not received the expected emails in your inbox after you paid for the MarketSafe course.

  • How do I log into my account?
    An auto-generated email will be sent within several hours of purchasing your course seat. Follow the web link ("> and fill in the username and password fields as assigned to you in the email we sent you.

  • What is the Account Manager?
    The Account Manager is a website you log into to enter and update personal information. If you are hoping to be a MarketSafe instructor in the future, you will need to select an Exam Supervisor to supervise your final exam when you write it online. Otherwise you will write the final exam online without an Exam Supervisor.

    In the Account Manager, select each tab and fill in the required fields;
    1. “My Information” tab - address, telephone number, email, name etc.
    2. If you are hoping to be a MarketSafe instructor in the future, you may select a pre-approved Exam Supervisor from the “My Exam Supervisor” tab. If there is no pre-approved Exam Supervisor in your area, you may pick your own Exam Supervisor.
    3. “My Course” tab - click on this tab to find the date your course begins and how to access the link to Moodle (, where you'll find the MarketSafe course content.
    4. “Seat Assignment” tab - only if you purchased multiple seats will you see a "Seat Assignment" tab where you can assign users to each of your seats. You can also assign an Exam Supervisor to all of your users on this tab. Please ensure that students enrolled are instructed to read these FAQs before starting the course.

Course info:

  • Is this online course offered in other languages?
    The MarketSafe online course is offered in English only. Students taking this online course need to have a proficient command of the English language. We suggest that you consider taking MarketSafe in person if you are not proficient in English.

  • Are you comfortable using online technologies?
    Online learning is not for everyone, this course is completed online and is self-paced so be sure you are comfortable using a computer, the internet, email, discussions, etc. You will need to have regular access to a computer with a reliable high-speed (1 Mbps or better) Internet connection. If you don't have regular access, make sure you have easy access to a computer in order to complete the course within the 20 days allowed.

    Note that customer service is available to assist only during regular business hours (8:30am - 4:30pm), Monday - Friday except on Statutory holidays, Pacific Time Zone.

  • Do I need a computer to do MarketSafe online?
    YES! You must have a personal computer and a high-speed (1 Mbps or better) Internet connection to take MarketSafe online. If not, you need to take MarketSafe course in a classroom.

  • How do I log into my course?
    Once you have purchased a seat, you will receive an email confirming the purchase and a second email with information on how to log into the Account Manager and Moodle (where the course takes place). The information provided in this email is a username, password and a link to the Account Manager (

  • How do I know if my computer will work for this course?
    Before you purchase the course, you should check Moodle's Browser support for the list of supported browsers and operating systems. Find your operating system and browser to confirm that your system will be compatible to take the course.

  • How long do I have to complete the course?
    You will have access to the course immediately after completing the registration process. Users have 10 days to complete the on-line course and to do the final on-line exam. The 10 days include weekends.

  • Can I just write the final exam?
    No, this course requires you to complete every module in sequence beginning with Module 1 before moving on to the next module.

  • What happens if I try to just write the final exam?
    You will get an error message, you will not be able to open the final exam or complete the course and get credit for it.

  • What mark must I achieve on each of the quizzes and the final exam to pass the MarketSafe course?
    Some of the "Test Your Understanding" activities found in the course are in a quiz format. The activities are there for you to practice, and to help you review for the final exam.

    The quizzes are self-correcting; your score will appear at the end of the quiz once you've navigated through every quiz page. Scores for the quizzes are not recorded, and will not affect your final mark for the course.

    On the final exam, you must achieve a minimum mark of 70% in order to pass the MarketSafe course.

  • Course Extensions and Timelines
    If you feel you are going to need an extension in order to complete the course you must contact your instructor before the course end date and explain your reasons for needing an extension. NOTE: After your course end date your course access expires and you will not be able to contact your instructor to request an extension. Extensions are rarely awarded, and given only for extenuating circumstances, such as death in the family or hospitalization.

  • I want to take the MarketSafe course face-to-face instead of online
    Go to to locate a face-to-face course in your area.

Exam Supervisor info:

  • What is an Exam Supervisor?
    An Exam Supervisor (or exam monitoring person) is someone who supervises you while you write the MarketSafe final exam. Note that your Exam Supervisor has the password to unlock your exam and MUST BE PRESENT with you as you take the exam online.

  • How do I find an Exam Supervisor?
    Using the Account Manager, you may select a pre-approved Exam Supervisor in your area.

  • What if there is no Exam Supervisor in my area?
    If there is no pre-approved Exam Supervisor in your area, you may select your own Exam Supervisor to supervise your MarketSafe final exam.

  • What is an example of a personally selected Exam Supervisor that meets the standards of the FoodSafe Secretariat approval?
    When selecting your own Exam Supervisor, you must find a responsible adult who will supervise the exam properly. To qualify, the person you select must be 19 or older and NOT living with you or related to you in any way.

  • Do I have to use the Account Manager to request a custom Exam Supervisor?
    Yes. When you submit a request for your own Exam Supervisor, the request first goes to your Exam Supervisor's email to accept, then to the Open School BC support for approval. Once approved, the Exam Supervisor will receive the information to access and unlock your online final MarketSafe exam via email.
  • How do I contact my Exam Supervisor?
    Once you requested an Exam Supervisor and they have accepted your request to supervise your exam, their contact information (email address) will appear in your Account Manager profile under the tab "My Exam Supervisor."

  • How much time does my Exam Supervisor have to respond to my request for invigilation?
    72 hours. After three days, you’ll have the opportunity to select a different Exam Supervisor, or re-request the original one (sometimes Exam Supervisors are busy and overlook their email).

Final Exam info:

  • How do I get access to the final exam?
    Once you have completed each module, including the quizzes, you will have access to the final exam module.

    If you are in the MarketSafe for Instructors course, you will need to meet with your Exam Supervisor at an agreed location as they have the password to unlock your exam.

  • How many questions are on the final exam?
    There are 42 questions on the MarketSafe final exam.

  • What mark must I achieve in the Final Exam to pass the MarketSafe course?
    • If you score 70% or higher on the first exam attempt, you pass the course.
    • If you score 49% or less on the first exam attempt, you fail the course and are not allowed a second exam attempt.
    • If you score between 50% and 69% on the first exam attempt, you have not passed the course but are allowed a second exam attempt.
    • If you score 69% or less on the second exam attempt, you fail the course.

  • How long will it take to complete the final exam?
    The exam will automatically end after 1 hour.

  • Where do I write the final exam?
    If you are taking the MarketSafe for Instructors instance of the course, when you select your Exam Supervisor they will send you a physical address for you to meet them to write the exam.  You must write the online final exam in the presence of your Exam Supervisor.

  • Are there additional resources to help prepare for the final exam?
    When you register for MarketSafe online, a digital copy of the MarketSafe Student Workbook will be freely available as a PDF download within your Moodle course. This resource contains all of the information available in the online course, and can be kept as a reference manual. The Workbook is not required to complete the course.

    A print version of the workbook can be purchased separately in English. To order a copy, go to, under Quick Links click on FOODSAFE and then student.

  • How do I get my MarketSafe certificate and how long will take to receive it?
    Once you have completed and passed the final exam your regional Health Authority will mail a MarketSafe certificate to you. It takes between four to six weeks. Please ensure the mailing address you entered in the Account Manager is correct as this information is used to send your certificate.