Request a refund
If your plans change, you may request a refund if:
- You have not started the course; or
- You have not written the exam.
If you prefer, you can also transfer your course seat to another participant instead of requesting a refund.
Refunds are not available once the final exam has been written.
To request a refund or transfer your seat, please contact Customer Service at OSBC.Online@gov.bc.ca and provide your electronic receipt.
(Example of order receipt)
Request more time to finish course
We recognize that occasionally you may require additional time to complete your online course. You can request a one time extension per active course enrollment by entering your username and email below. We will apply a 14 day extension, to the end of your current expiry date, for all active courses we find in your account. Please note, courses that have already expired cannot be extended.